Cancellation, Subscription & Non-Refund Policy

Scope and related policies

This policy applies to Ovaideu services operated by OIESU (OPC) Private Limited, including Ovaideu.com subscriptions, prepaid service plans, implementation work, software access, CRM access, AI-assisted automation, chatbot access, done-for-you support, and related business services unless a signed written agreement says otherwise.

This page should be read with our Terms of Service, Privacy Policy, Acceptable Use Policy, Anti-Fraud & Abuse Policy, Data Deletion Policy, Data Processing terms, and Google API Disclosure. Where a written proposal, invoice, order form, statement of work, or signed agreement contains stricter commercial terms, those written terms also apply.

Free trial and purchase decision

Ovaideu may provide a free trial, demo, opening-period preview, or limited evaluation access before purchase. The purpose of that trial is to help a customer review the product, scope, fit, limitations, workflows, and commercial decision before paying.

Customers should evaluate carefully before starting a paid plan. Once a paid subscription, prepaid plan, setup fee, implementation fee, add-on, service credit, or paid access is purchased, payment is final except where a mandatory law requires a different result.

Ovaideu currently may offer free-trial or preview access before purchase so customers can make an informed decision. Trial availability, length, eligibility, and included features may change in the future. A previous or current trial offer does not create a right to a future free trial, refund, extension, or discount.

Because evaluation access may be available before purchase, customers are expected to review the product, service scope, risks, support model, and commercial fit before paying. A paid order confirms that the customer has decided to proceed with the paid subscription, service period, session, or project on a non-refund basis.

Cancellation

A customer may request cancellation of an Ovaideu subscription, recurring plan, managed access, add-on, or future billing arrangement at any time through the product controls where available or by contacting support@ovaideu.com.

Cancellation stops future renewal billing after Ovaideu has acknowledged and processed the request. Cancellation does not reverse charges that have already been paid, erase invoices already due, or cancel staff time, infrastructure, development capacity, platform setup, storage, AI/automation processing, support, security, compliance, maintenance, or roadmap effort already allocated before cancellation.

If a customer cancels during an active paid period, the customer remains responsible for the full paid period, full session, full billing cycle, committed term, invoice period, or prepaid block that was purchased. The paid amount covers ongoing infrastructure, hosting, security, product development, support availability, maintenance, roadmap work, and allocated human or technical capacity. Ovaideu may allow access to continue until the paid-through date or convert unused paid value into additional platform access, extra subscription time, service time, implementation time, support time, managed credits, or another commercially reasonable service extension. Unless required by mandatory law or expressly agreed by Ovaideu in writing, cancellation does not create a cash refund, partial refund, pro-rata refund, or charge reversal.

Strict non-refund rule

To the maximum extent permitted by applicable law, all payments made to OIESU (OPC) Private Limited for Ovaideu are final, non-cancellable, non-transferable, and non-refundable once paid. This includes subscriptions, retainers, setup fees, deposits, milestone payments, prepaid credits, implementation fees, add-ons, managed-service fees, consulting fees, strategy fees, AI/automation usage, and software access fees.

Ovaideu allocates server capacity, hosting, product maintenance, development effort, roadmap work, security monitoring, support time, integration work, platform setup, storage, third-party setup effort, technical capacity, and opportunity cost as soon as payment is received or work/access is scheduled. Refunds are not provided because a customer changes their mind, changes business direction, delays access or assets, pauses campaigns, dislikes market results, fails to connect accounts, no longer wants the service, or does not use the paid access during the paid period.

If mandatory law requires a refund, reversal, remedy, or cooling-off right that cannot be waived, Ovaideu will provide only the minimum remedy required by that applicable law.

Duplicate, mistaken, or excess payments

If Ovaideu verifies a duplicate payment, obvious billing error, accidental overpayment, excess payment, or payment made in error, Ovaideu may correct the account by applying the excess value as additional subscription time, platform access, service credit, implementation time, support time, usage credit, or another commercially reasonable account credit instead of issuing a cash refund.

A cash refund for duplicate, mistaken, or excess payment is available only where required by mandatory law, required by the applicable payment network, or expressly approved by Ovaideu in writing after review. Payment processor fees, currency conversion differences, taxes, chargeback fees, bank fees, and third-party fees may be non-recoverable.

AI-generated output, CRM, chatbot, and automation misuse

Ovaideu may provide AI-assisted content, CRM access, chatbot automation, AI reply tooling, lead qualification, knowledge-base features, campaign recommendations, reporting summaries, automated follow-up, and provider-connected workflows. AI and automation can make mistakes, omit information, produce inaccurate or unsuitable wording, and require human review before use.

Customers are responsible for reviewing, approving, and lawfully using any AI-generated or automation-assisted output before it is published, sent, relied on, or used with customers, leads, staff, regulators, advertising platforms, social platforms, payment providers, or the public.

Customers must not use Ovaideu systems for illegal, deceptive, harmful, spam, impersonation, harassment, fraud, restricted, regulated, prohibited, unsafe, or platform-policy-violating use cases. OIESU (OPC) Private Limited and Ovaideu are not liable for claims, complaints, penalties, lost profits, indirect damages, consequential damages, losses, customer disputes, provider suspensions, payment disputes, or legal issues caused by customer misuse, customer-uploaded knowledge, customer prompts, connected domains, customer conversations, third-party integrations, customer staff actions, or failure to review AI output.

Ovaideu may suspend, restrict, remove, or refuse automation access where misuse, legal risk, payment risk, provider-policy risk, abuse, or security risk is suspected.

No spam and suppression records

Ovaideu does not permit customers to use Ovaideu or OIESU systems for spam, deceptive outreach, unsolicited bulk abuse, harassment, phishing, impersonation, unlawful lead handling, or messages that violate applicable communication laws or platform rules.

To prevent abuse, fraud, spam, repeated free-trial misuse, chargeback abuse, blocked-user evasion, and repeated unwanted contact, Ovaideu may retain limited suppression records such as email address, phone number, business name, domain, payment reference, connected account identifier, account status, abuse flag, unsubscribe flag, or hashed equivalents where appropriate.

Suppression records are retained for security, compliance, dispute, billing, and abuse-prevention purposes. They are not sold. They are used to avoid repeated spam or improper reactivation and to help Ovaideu respect opt-outs, blocks, suspensions, and do-not-contact decisions.

Chargebacks and payment disputes

By paying OIESU (OPC) Private Limited for Ovaideu, the customer agrees not to file a false, abusive, or bad-faith chargeback. If a chargeback or payment dispute is filed, Ovaideu may submit invoices, agreements, proposals, this policy, communication history, service records, access logs, technical records, work records, and proof of delivery or allocation as evidence.

The customer remains responsible for unpaid fees, chargeback costs, collection costs, legal costs, and recovery costs where recoverable by law. Ovaideu may suspend service access, pause work, or restrict accounts while a payment dispute is unresolved.

Mandatory legal limits

Nothing in this policy removes consumer, statutory, regulatory, fraud, payment-network, or data-protection rights that cannot be waived under applicable law. Where such a mandatory law requires a remedy, that remedy will apply only to the minimum extent required by that law.

Nothing on this page is legal advice to customers. Customers should obtain their own legal, tax, regulatory, and compliance advice for their business, country, industry, advertising, communication, payment, and customer obligations.