CRM & Support Desk

Every lead, deal and ticket on one timeline.

Leads, pipeline, bookings and invoices on one CRM — the backbone the whole platform writes to — plus a help desk that turns email, portal and booking requests into a shared, AI-triaged queue with first-response SLAs and CSAT. Included with every plan.

  • Included on every plan
  • Leads, pipeline, bookings & invoices
  • AI-triaged support queue
  • Provably-isolated workspaces
What it does

The system of record your whole stack writes to.

Because every other product writes here, sales and support share one source of truth — the lead an ad created, the email that nurtured it, the booking it became, and the ticket it raised, all on one contact.

One timeline per contact

Every campaign email, post reply, ad-sourced lead, booking, invoice and support ticket lands on the same contact record — the full customer story in one place, nothing to sync or export.

  • Leads, deals & activity
  • Ad-sourced leads attributed
  • Bookings & invoices attached
  • One record, whole history

A pipeline that mirrors reality

Move deals through the stages your team actually uses; the pipeline updates itself as activity happens across email, social, ads and your sites — so the forecast reflects what's really going on.

  • Your own stages
  • Updates from every channel
  • Deal value & status
  • Clear pipeline view

One shared support queue

Email, the customer portal and booking requests all land as tickets in a single inbox your whole team works from — turning scattered messages into a queue nothing slips out of.

  • Email, portal & bookings
  • Single shared inbox
  • Assign & track
  • Tied to the CRM contact

AI triage & faster replies

New tickets are read on arrival — sentiment, a summary, suggested priority and tags — so the queue organizes itself before anyone looks. Macros and saved replies answer and update status in one click.

  • Auto sentiment & summary
  • Suggested priority & tags
  • Macros & saved replies
  • One-click resolve

SLAs & CSAT you can see

Every ticket shows whether the first reply is due, overdue or met, so urgent ones never sit unanswered — and a CSAT rating on resolved tickets sits next to the contact's whole history.

  • First-response SLAs
  • Overdue / due / met
  • CSAT on resolution
  • Score beside the timeline

Provably-isolated workspaces

Run multiple client workspaces side by side, each strictly isolated and continuously tested for leaks — the multi-tenant backbone agencies need to keep every client's data separate.

  • Multi-tenant by design
  • Strict workspace isolation
  • Continuously leak-tested
  • Roles & permissions
How it works

The backbone that's on from day one.

01

It's already the backbone

The CRM ships with every plan. Every other product — email, social, ads, sites, chatbot — writes leads and activity straight to it.

02

Work leads and tickets in one place

Move deals through your pipeline and answer support tickets from the same shared queue, both tied to the same contact.

03

Let AI keep the queue tidy

Triage, SLAs and CSAT run in the background so nothing is missed — you just approve replies and watch the timeline fill in.

Pricing

The CRM backbone is included on every plan.

Free includes the full CRM — leads, pipeline and bookings. Paid plans add advanced support, roles and higher limits.

Free

Free

For individuals getting started.

  • 1 user
  • 1 workspace
  • Full CRM: leads, pipeline & bookings

Pro

$29/mo

For solo operators & small teams.

  • Up to 5 users
  • 1 workspace
  • Every product: email, social, ads, sites, chatbot & help desk

Business

Most popular
$99/mo

For growing teams & agencies.

  • Up to 25 users
  • 10 workspaces
  • Roles & permissions

Enterprise

Custom

For large orgs with advanced needs.

  • Unlimited users
  • Unlimited workspaces
  • SSO / SAML & SCIM
Free during the opening period

Put every lead, deal and ticket on one timeline.

Connect your own Google account, let Ovaideu build your first campaign, and approve what goes live. Most teams are set up in about 15 minutes.

Approval-first · No card required · White-label for agencies

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